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What does it take to be a Best in Class IT Service Provider?

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What does it take to be a "Best in Class" IT Service Provider?  FPA's Vision Statement is "to build the preeminent IT services company in Los Angeles, distinguishing itself by forming meaningful client relationships and delivering world class services and support in networking, back office systems, and application development."  It's easy to say this is what we want to be, but it's an ongoing daily struggle to make it happen. 

We have to approach every single thing we do as though it's the only thing our clients see.  So, simply put, EVERYTHING WE DO MATTERS!  As a service business, the "how" of what we deliver is really more important than the "what".  Everyone assumes we can do what we do (that's why they hire us), but we believe clients stick with us because of "how" we do what we do.  One of our strengths through the years has been our focus on "Business Before Technology".  It's about how we can help IT fit into our clients' businesses.

It's one thing to aim to be "better" than our competitors, but it's another to be seen as "Best in Class".  This not only goes to the services we provide, how we deliver those services, the value we provide, but ultimately to the performance of our company as a business.  Being in business for 17+ years, we've seen a lot of trends come and go.  We've seen a lot of changes in the business model and we've have seen what works and what doesn't work over time.  Over the last few years we've not only invested in our internal systems but in our basic underlying structure and processes constantly striving to be Best in Class.

To be "Best in Class" we have to have the best staff possible.  This is why we have a dedicated, interal Recruiter focused solely on finding and hiring only the best and the brightest to join our team.  This is why we have a detailed process for determining which of the 1000's of candidates we go through will succeed here.  This is why we put every candidate through a rigorous assessment process including an online technical assessment, an online job profile assessment, along with a rigorous interview process.

To be "Best in Class" we have to grow our people.  One of our Core Values is "Take Care of Our Staff".  This is why we have FPAU, a formalized training program that everyone goes through when they first come on board.  This is why every member of FPA has a written Performance Plan that we meet and review every quarter.  This is why we have a Continuing Education Program where every member of FPA has an annual training budget.

To be "Best in Class" we have to provide value in everything we do.  This is why we're always looking for ways to improve how we deliver our services.  This is why we're always looking for additional service offerings that matter to our clients.  This is why we focus on "Business Before Technology". 

When you get down to it, to be Best in Class as an IT Service Provider - it's about business, it's about our people, it's not about IT.

About the Author
Craig Pollack
Craig Pollack Blog Profile Image Craig is the Founder & CEO of FPA Technology Services, Inc. Craig provides the strategy and direction for FPA, ensuring its clients, their business owners, and key decision makers leverage technology most effectively to achieve their business objectives. Craig focuses on ensuring that the technologies implemented by clients are "business centric" and key components of their businesses' success, and that this approach is shared by every staff member of FPA.
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